Danoz Direct Refund Policy – Sux

Well it should have been no suprise when I looked at my bank account on the 5th of April and there was a refund from Danoz Direct of $129.95. When they had taken $188.95 out. I actually laughed because that is just what I expected from a company like Danoz Direct.

I decided to wait a couple of days just to see if it had been an honest mistake and any further funds headed my way. Obviously that didn’t happen but I wanted to give them the chance. So at 2pm on the 7th of April I rang Danoz Direct. I actually got through quite quickly and was put through to guy called Martin. After the usual identity check, I asked Martin why the discrepancy of  $59.

They do not refund the postage and handling costs, even though I had cancelled the item and they had taken it upon themselves to attempt delivery. That was $49. And here is the kicker. The double money back guarantee of $10 that you pay, IS NOT REFUNDABLE. So it’s a guarantee to get your money back, that they wont give back. FREAKING INCREDIBLE.

So let’s sum this up. Danoz Direct didn’t deliver something after 49 days. When I cancelled they took it upon themselves to take $188.95 from my bank account the next day, and then they decided to attempt to deliver something the day after that to justify their pathetic grab for my money. Danoz Direct are a company with no backbone, no scruples and NO WAY I will ever have anything to do with them again.

If you’re thinking of purchasing from them don’t just read my blog. Take a look all over the internet at people that have been scammed by this company.  Have nothing to do with Danoz Direct.

Danoz Direct Refund Pending

I waited until the afternoon on the 1st of April to contact Danoz Direct again regarding my refund. You know that whole April fools thing and all. Anyway it was the usual of waiting 10 minutes on hold listening to crappy music until I eventually was answered.

Seems that James hadn’t quite explained the Danoz Direct refund policy procedure to me. Once again being placed on hold while the guy “went to see”, it was then explained that it will take around 10 days for my funds to appear back into my account. This I’m told is the standard amount of time it takes. So I’m figuring it should turn up at the end of the week.

Upon ordering online with Danoz Direct I wasn’t even supplied with an invoice, payment schedule or anything that contained their policies. I found this very strange as any other company I’ve purchased online from has supplied an invoice via email almost immediately. You would think Danoz Direct, being a company that advertises on the TV constantly, would have a system in place that handled that automatically. As I’ve mentioned before, it took 4 phone calls until Danoz Direct sent out an invoice.

In the mean time I’m keeping a close look on my bank account. Wouldn’t surprise me if more payments come out. Let’s hope not and my Danoz Direct refund runs smoothly.